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The safety of our guests, colleagues and local people is our priority at the same time not detracting from the most wonderful day ahead.
If you have had contact with anyone infected with the virus please don’t travel, contact us and we will change your booking without charge.
On-board crew will be temperature checked prior to departure, and will not travel with a high reading. Crew will be wearing suitable PPE relevant to the day.
Tickets will be sent electronically to your mobile or tablet, anyone without that facility will receive a ticket via mail in a wipe clean pvc wallet.
Our staff will be on hand to meet you upon your arrival to the station, and will then direct you as to your boarding area. Look out for our signs to help you identify our team.
Seating on board will allow for social distancing, in effect on your date of travel. Your booking party will be seated together.
Where food is included in your travel package, food will be served covered and wine dispensed only by your steward wearing gloves. Cutlery will be sealed and crockery protected by a disposable top shield. Menus will be disposable and sanitised prior to them being displayed.
Carriages are fitted with sanitised hand dispensers which we encourage guests to use frequently. Increased levels of sanitation will be visible throughout the journey.
Please limit movement around the train.
On the return you will disembark by invited order, please keep a safe distance on your return to the station.
Face protection is advisable especially when moving around the train.
You can read our detailed procedure document here:Safety Procedure Document