TERMS & CONDITIONS

These are your T&Cs, for Frequently Asked Questions please read more ... Your agreement with West Coast Railways. This website and booking system is offered as a service to you, the customer, by us, West Coast Railways. By using this website you agree to the terms and conditions set out below. If you do not agree with these terms, you must not use this website.

These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between you and us, please make sure you ask for these to be put in writing before you book train tickets or make any other transaction with us. In that way we can avoid any problems surrounding what you expect us to do.

We cannot accept any liability for any reliance placed by you on any statement or representation on this website, whether made by us or a third party, except to the extent a statement or representation on this website is made negligently by us.

Copyright and Use of the Website

The copyright material contained in this website belongs to West Coast Railways, all rights reserved. Except solely for your own personal and non-commercial use, no part of this website may be copied, adapted, modified, distributed, transmitted, displayed, performed, reproduced or published without the prior written permission of West Coast Railways.

You guarantee to West Coast Railways that you will not use this website for any purpose that is unlawful or prohibited by the terms, conditions or notices. West Coast Railways may suspend, stop or end your access to this website in its absolute discretion.

Liability Disclaimer

While West Coast Railways has taken every reasonable effort to ensure that the information contained within this website is correct, you should be aware that the information may be incomplete, inaccurate or may be out of date. Changes are periodically made to the information herein and West Coast Railways may make improvements and/or changes to this website at any time.

West Coast Railways makes no representations about the suitability of the information, products and services contained on this website for any purpose. West Coast Railways shall use reasonable care and skill in carrying out the services contained in this website.

Except in relation to liability for death or personal injury, for which liability cannot be limited, the liability of West Coast Railways for any loss arising out of the use of this website shall be limited to the total value of the transaction under which the claim arises for any one event or series of related events. Save as aforesaid and to the extent permitted by law, West Coast Railways shall not be liable for any loss of profit, loss of opportunity, loss of business, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of any information, products, and services on this website or otherwise arising out of the use of this website and all warranties, terms and conditions with regard to such information, products, and services, whether express or implied arising under statute or at common law or otherwise are hereby excluded.

Nothing contained herein shall prejudice your statutory rights as a consumer.

Use of Ticket Booking

Our website is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases. You agree that you will only use the travel information facilities of this website to find out information for yourself or for another person who intends to use or make use of this website to purchase travel services.

You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us. You also promise that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent reservations. You further promise that you will only use the reservations facilities of this website to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.

We shall not be obliged to sell tickets or reserve a seat for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently.

You acknowledge that you will be financially responsible for any bookings which are made through the website using your account details and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).

Return Tickets

All return tickets purchased from West Coast Railways for the 'Jacobite', 'Scarborough', 'Dalesman' or one day Railtours train trips are purchased on the basis that the return trip must take place on the same day and on the same trip. The 'Jacobite' will occasionally operate a second trip during the same day. Your return ticket will only be valid for the same trip, i.e. if you have purchased a ticket for a departure time of 10:15 from Fort William the return trip will leave Mallaig at 14:10. For the avoidance of doubt, each ticket purchased for the 'Jacobite' trip clearly states your departure time and your return departure time on the ticket. For any queries regarding your departure times please contact the booking help line.

Bookings

All bookings are subject to the Terms and Conditions of West Coast Railways.

You are strongly advised to read these conditions, which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations, as well as loss or damage to any personal property you may bring with you on a booked trip.

If you cannot produce a valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare.

Please note that child fares are for 16 years or under and any child can only travel with a paying adult. 

Issue of Tickets

With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.

Tickets including seat numbers and confirmed timings of your trip will be sent out to you 5-7 days in advance of your travel date. The Jacobite tickets will be sent out via email only around 5 days before your travel date.

Promotions, Offers and Discount Codes

All offers are subject to availability, can be changed or withdrawn without notice and may be available for a limited time only. All our tours are subject to availability and discounts may be applied without notice, again based on availability. Offers are for new bookings only and cannot be combined with other offers unless specified.

Cancellations & Refunds

Whilst every effort will be made to operate our services as advertised, West Coast Railways reserves the right to alter the service, which may include the timings, route taken and if required the use of a replacement locomotive. In the event of high fire risk or a steam locomotive failure a replacement diesel locomotive will be used, without notice and no refunds will be given in this instance, in accordance with our Terms and Conditions. In the unlikely event of a trip being cancelled by West Coast Railways, all monies paid to West Coast Railways for that journey will be refunded but no other liability shall be incurred. In the unlikely event of an engine failure or any event outside of our control resulting in a delay of our service, every effort will be made to complete the journey and return passengers to their agreed return station (as detailed on your booking confirmation), then West Coast Railways will only accept any previously agreed costs in returning you to the said return station and any additional costs to return you to any other point will not be accepted or other liability shall be incurred. Please note : The return ticket price is for outward and return journeys made on the same service. Only West Coast Railways tickets are valid on our services.

Any refunds or replacement tickets offered will depend on the type of ticket and conditions applicable to it and will be to the maximum value of the individual ticket purchased.

If any trip cannot run for whatever reason, every effort will be made to advise passengers prior and a notice will be posted on the website, time allowing. Passengers who have already booked and paid for tickets in advance will receive a full refund or offered alternative trips within one month of cancellation. Any refunds will be made using the method of payment used at the time of booking. Compensation claims for non running trains will not be paid.

Missed Trains & Refunds

Unfortunately we cannot offer refunds for passengers who miss any of our trips or tours due to delayed connections or their own travel issues. In the case of the Jacobite therefore it may be advisable to either ride the afternoon train or plan an overnight stay prior to your Jacobite Trip. You may be able to claim via your travel insurance for missed connections.

Amendments

Once a booking has been made a £15 administration fee will be applied when an amendment is requested and subsequently made. Please note that a request to change the date of travel will only be accepted if at least 7 days' notice is given. No fee will be applied if adding additional seats or a Gift to an existing booking however gifts must be added at least 7 days prior to your trip.

One day special charters - Payment

For day tours (including Railtours and Spirit of the Lakes tours) full payment by credit/debit card is required when booking Standard and First Class seats. For Pullman & Premier Dining a non-refundable, non-transferable deposit of £50 per person can secure your booking with full payment due 28 days prior to travel. For short breaks the same deposit criteria applies however full payment is required no later than 6 weeks prior to departure. If payment is not received by this date we reserve the right to cancel your booking and retain your deposit.

Cancelling Your Booking, Refunds

ONE DAY SPECIAL CHARTERS, SCARBOROUGH SPA EXPRESS OR DALESMAN EXCURSIONS

If you cancel your booking, or reduce the number of passengers, a partial refund will be given dependant on the notice of cancellation and whether the booking is cancelled or the number of passengers are reduced:

43 days or more prior to travel, 75% refund will be given.

31 to 42 days prior to travel, 50% refund will be given.

Less than 31 days, no refund will be given.

For one day tours and short breaks (including Railtours) Dining class Deposits of £50 per person are non-refundable and non-transferable (please see section above for further details).

SPIRIT OF THE LAKES TOURS

If you cancel your booking, or reduce the number of passengers, a partial refund will be given dependant on the notice of cancellation and whether the booking is cancelled or the number of passengers are reduced:

55 days or more prior to travel, 75% refund will be given.

49 to 54 days prior to travel, 50% refund will be given.

Less than 48 days, no refund will be given.

For one day tours and short breaks Dining class Deposits of £50 per person are non-refundable and non-transferable (please see section above for further details).

JACOBITE

If you cancel your booking (of 10 seats or less), or reduce the number of passengers, a partial refund will be given dependant on the notice of cancellation and whether the booking is cancelled or the number of passengers are reduced:

14 days or more prior to travel, full refund less £20 will be given.

7 days to 13 days prior to travel, full refund less £30 will be given.

Less than 7 days, no refund will be given.

If you cancel your booking (Bookings of more than 10 seats), or reduce the number of passengers, a partial refund will be given dependant on the notice of cancellation and the amount of the admin fee detailed below:

Seat cancellation/reduction fee up to 21 days prior to travel:

10 seats or less cancelled/reduced admin fee = £65

11–20 seats cancelled/reduced admin fee = £75

21–30 seats cancelled/reduced admin fee = £85

31–40 seats cancelled/reduced admin fee = £95

41–50 seats cancelled/reduced admin fee = £105

51–64 seats cancelled/reduced admin fee = £125

LESS THAN 21 DAYS, NO SEAT CANCELLATIONS OR REDUCTIONS WILL BE ACCEPTED. NO REFUNDS WILL BE GIVEN.

We may change these terms from time to time; however any changes will not affect existing terms accepted by you when making a reservation or purchase through this website.

Alterations to your booking can be made (except for seat reductions), they will be subject to a £15 alteration fee and will only be accepted if given up to 14 days before the trip. West Coast Railways has the right to apply its normal cancellation policy.

Miscellaneous

First Class passengers on the Jacobite service will receive one complimentary tea / coffee per direction of travel.

Network Rail usually carries out track maintenance and renewal work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings. West Coast Railways will do its utmost to avoid or notify you of any planned delays but is not responsible for delays of this kind and will not offer refunds in the event of unavoidable delays.

The prices quoted on this website are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.

Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.

Restrictions

West Coast Railways reserves the right to refuse access to, or remove from the train, any persons who are considered to be using inappropriate behaviour affecting the safety of the train and its passengers, spoiling the enjoyment of other passengers on the train, or failing to comply with any reasonable requests made by a member of the train staff.

Travel Insurance

We strongly advise that you purchase travel insurance when booking any UK holiday for your own protection & peace of mind, we are regrettably unable to arrange this for you.

Lost Property

West Coast Railways accepts no responsibility for private property whilst on any of their trips, including accepting any liability should lost property be returned for any reason to someone who is not its owner - eg if someone makes a false representation to West Coast Railways of ownership of property.

Property left on the Jacobite will be stored by the train guard or at Fort William station. Property left on other trains will be returned to West Coast Railways Head Office. In order for property to be reclaimed, a detailed description of the item(s) must be provided.

West Coast Railways will post items back to their owners but may require a fee to cover postage before doing so.

Please note - we are unable to post overseas.

Complaints

If you have any issues during your journey please bring them to the attention of the Guard, Train Manager or Chief Steward so that there is an opportunity to rectify the situation.

It is unreasonable to take no action at the time and subsequently write a letter of complaint to the company.

If the problem is not resolved then please put your complaint in writing to arrive in our office no later than 14 days after your date of travel, alternatively email complaints@wcrc.co.uk

Your complaint will be acknowledged within 14 days and you will receive a reply no later than 4 weeks after this acknowledgement. Please note that over the Christmas period, any complaints received will take longer and a response will be issued in January. 

Gift Vouchers

Seats are allocated on a first come first served basis, although every effort will be made to honour your voucher on a date of your preference. If your preferred dated of travel is not available, we will subject to availability, offer alternative dates. We highly recommend that the recipient of the voucher contact us as soon as practicably possible to make a reservation for travel. Please note, we try to reserve seats so passengers may be seated together but this is subject to availability and the number of passengers travelling, this will be based on shared tables.

The First Class carriages are limited to 42 seats and as such can be fully booked months in advance. Exclusive private tables for two in First Class travel are extremely limited and subject to a supplementary charge, any request for this option will need to be made clear at the time of booking.

Gift vouchers cannot be used in conjunction with any other offer.

Please note that gift vouchers are sold on the basis that they must be redeemed within 12 months of the purchase date.

Registered Office

West Coast Railway Company Ltd
Off Jesson Way
Cragbank
Carnforth
Lancashire
LA5 9UR

Copyright and Images

All of the content on this website is subject to copyright and must not be copied or reproduced, without the express written authorization of West Coast Railways. All images used are for illustration purposes only.