Booking Conditions

Your application, purchase and use of tickets constitute your full acceptance of these terms and conditions.

The terms “Us”, “We” or “Our” refer to West Coast Railways. The terms “You, “Your” or “Passenger(s)” refers to The person whom has made the booking and/or  members of their party.

  • Every seat on railtour excursion trips should be paid for in advance and in FULL by booking it through available methods – only this guarantees you a fully reserved seat for the journey you have paid for. We only accept the booking as valid once the money has been received by us (i.e. cheque cleared properly).
  • We will aim to meet your special on-journey requests if they are possible for us to achieve and considered reasonable, with regard to seating or indeed other matters – in order to help us do this please advise us with your booking or at latest 2 weeks prior to the trip. Please note we are unable to take requests for the side of the train you desire your seats to be on. This is due to our carriages frequently changing direction before use on each tour. Seating layouts and carriage interior guidance is available on our website or by contacting the office.
  • Estimates of timings are only a guide – please note when booking you accept that actual departure times may differ from our estimates. Final times may only be available several days before the train runs and issued when we send your individual/group ticket. It is your responsibility and that of your party to be at your boarding point in good time before the train’s departure. Refunds cannot be entertained if you fail to meet this requirement.
  • Tickets are usually issued approximately one week before the date of your booked tour (and no sooner). West Coast Railways reserves the right to alter this timescale should our timing schedule not reach us by this time from the Railway operating authorities.
  • Transfers: We will be pleased to accept requests to transfer existing bookings (subject to availability) onto similar trains of equal duration and cost, prior to 30 days before travel; however an administration charge of £15 per passenger will be levied.
  • All efforts are made to ensure the train runs as it is scheduled to, with correct locomotives (if specified), coaches, routes/destinations and additional options for the day. West Coast Railways reserves the right to alter these at any time and will not in doing so incur any liability to any person travelling with us who has purchased a ticket/s, resulting from alterations that are made Whilst all our trains use carriages that are very well designed for comfort on longer journeys with larger saloon windows we would like to note that carriage interiors, colours, type of interior lighting and style of décor may vary in both standard and first class vehicles, and these may also be subject to variation on different excursions.
  • Details of tours are given in good faith based on information from our suppliers and the railway operating authorities. All efforts will be made on the day of the rail trip to ensure it runs as planned – but we cannot be held responsible for any delays to the journey, mishaps, alterations or necessary curtailment of the journey when situations are outside the control of West Coast Railways.
  • On Steam Hauled Excursions: West Coast Railways reserves the right to use diesel traction if unforeseen circumstances dictate, this includes but is not limited to the event of high fire risk, emergency operational incident or any form of mechanical failure experienced by the steam locomotive. This will only be done as a last resort by our train suppliers and as such no refund will be available to any party in the event of Diesel Traction being used on the day under such circumstances.
  • West Coast Railways will guarantee to ensure that all passengers that have purchased valid tickets for the journey will be returned to their joining stations by whatever transport is necessary (in the event of curtailment/diversion of the train).
  • West Coast Railways are only responsible to return passengers holding valid tickets to their joining stations by any necessary means of transport, therefore West Coast Railways cannot be held liable for any missed connections into or out of any kind of transport link due to the early/late running of its trips. It will be your responsibility to get to your joining station for the trip and return home/back to your desired destination from the joining station.
  • For 1 Day Excursions – Refunds: Will only be made under the following conditions: cancellation at least 43 days before the date of running – will give you a 75% refund of the full balance due, between 31 and 42 days – 50% refund of the full balance due, less than 31 days – no refund available. Cancellations must be made in writing or by e-mail to ensure no misunderstanding by either party. West Coast Railways recommends ABTAsure travel insurance which can be arranged to suit your needs. This insurance is provided by ABTASure and West Coast Railways advise customers to check the individual policy wording prior to purchase to ensure that the insurance purchased provides the cover required, other insurance policies are available from other insurers and it is the passengers responsibilty to arrange any insurance as they see fit.
  • Alterations to your booking can be made, but if they are negative they will be subject to a £10 alteration fee and will only be accepted if given up to 14 days before the trip. If the alteration involves removing more than 1 person from the party – then West Coast Railways has the right to apply its normal cancellation procedures for every extra person removed from the party.
  • If West Coast Railways cancels any railtour excursion or trip then it will give a full refund to every passenger that has purchased a valid ticket for the journey, but no other liability shall be incurred by West Coast Railways.
  • Should you feel there is reason to raise a complaint about your trip with us, we ask that this be raised immediately with your coach steward. An experienced tour manager will also be aboard the train should your coach steward be unable to resolve your issue. We ask that this be done so that all efforts can be made to rectify any issue, If it is required that you need to contact us post event we ask that this is done in writing or by e-mail no later than 10 days after you have travelled with us. Please ensure that the Party leader is the person whom correspondence is sent from.
  • Whilst West Coast Railways excursions convey a team of carriage stewards it is essential to remember it is the sole responsibility of every West Coast Railways passenger to attempt to alight and board the train safely at any station platforms and adhere to any instructions or advice for doing so. All party bookings made via West Coast Railways conveying any persons with mobility issues/problems or using wheelchairs should advise West Coast Railways at the time of making their booking. Assistance can be made available but we require that you request and await assistance if necessary when actually boarding or alighting from the train in order to ensure everyone is conveyed as safely as possible before, during after the excursion. We are unable to convey mobility scooters or non-folding wheelchairs due to the age and design of the trains used.
  • Premier Dining Class: A vegetarian option is available and we ask that this be requested at least 7 days before the date of your tour. We regret that we are unable to offer any special dietary requirements such as wheat or gluten free food. We also ask kindly that passengers do not consume their own alcoholic drinks in Premier Dining Class.
  • Appropriate Dress: Whilst we do not have any dress code requirements on board the train we would remind passengers that they should bring/wear appropriate clothing for the climate and weather conditions relevant to the excursion.
  • Passenger Behaviour: Should any passengers ever be deemed to be posing a safety risk, affecting the comfort and enjoyment of other passengers or acting in an unreasonable or abusive manner to any member of staff or fellow passengers then West Coast Railways will take steps to remove such passengers at the next available point. This includes passengers found to be smoking on board the train. No refund would be available for such passengers whom would then be responsible for making their way back to their joining point by their own means and at their own cost.
  • Additional Conditions for 2-4 Day Breaks: On these excursions, refunds can be entertained up to the date on which the balance is due, less an administrative charge of £25 per person. After then a fee of 25% of the total cost is payable, but no refunds can be entertained less than two weeks before departure. Please bear these conditions in mind when considering travel and cancellation insurance. For your own peace of mind, we strongly recommend that you do take out such insurance for those customers who do not already hold an annual travel policy.

All tickets for every railtour/trip West Coast Railways organise that are applied for and sold to passengers, are issued subject to the above conditions.

Your application, purchase and use of tickets constitute your full acceptance of these terms and conditions.