Terms & Conditions
These are your T&Cs, for Frequently Asked Questions please read more…
Your agreement with West Coast Railways
This website and booking engine is offered as a service to you, the customer, by us, West Coast Railways. By using this website you agree to the terms and conditions set out below. If you do not agree with these terms, you must not use this website.
These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between you and us, please make sure you ask for these to be put in writing before you book train tickets or make any other transaction with us. In that way we can avoid any problems surrounding what you expect us to do.
We cannot accept any liability for any reliance placed by you on any statement or representation on this website, whether made by us or a third party, except to the extent a statement or representation on this website is made negligently by us.
Copyright and Use of the Website
The copyright in of material contained in this website belongs to West Coast Railways, all rights reserved. Except solely for your own personal and non-commercial use, no part of this website may be copied, adapted, modified, distributed, transmitted, displayed, performed, reproduced or published without the prior written permission of West Coast Railways.
You guarantee to West Coast Railways that you will not use this website for any purpose that is unlawful or prohibited by the terms, conditions or notices. West Coast Railways may suspend, stop or end your access to this website in its absolute discretion
While West Coast Railways has taken every reasonable effort to ensure that the information contained within this website is correct, you should be aware that the information may be incomplete, inaccurate or may be out of date. Changes are periodically made to the information herein and West Coast Railways may make improvements and/or changes to this website at any time.
West Coast Railways makes no representations about the suitability of the information, products and services contained on this website for any purpose. West Coast Railways shall use reasonable care and skill in carrying out the services contained in this website.
Except in relation to liability for death or personal injury, for which liability cannot be limited, the liability of West Coast Railways for any loss arising out of the use of this website shall be limited to the total value of the transaction under which the claim arises for any one event or series of related events. Save as aforesaid and to the extent permitted by law, West Coast Railways shall not be liable for any loss of profit, loss of opportunity, loss of business, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of any information, products, and services on this website or otherwise arising out of the use of this website and all warranties, terms and conditions with regard to such information, products, and services, whether express or implied arising under statute or at common law or otherwise are hereby excluded.
Nothing contained herein shall prejudice your statutory rights as a consumer.
Use of Ticket Booking
Our website is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases. You agree that you will only use the travel information facilities of this website to find out information for yourself or for another person who intends to use or make use of this website to purchase travel services.
You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us. You also promise that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent reservations. You further promise that you will only use the reservations facilities of this website to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.
We shall not be obliged to sell tickets or reserve a seat for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently.
You acknowledge that you will be financially responsible for any bookings which are made through the website using your account details and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).
All return tickets purchased from West Coast Railways for the 'Jacobite', 'Scarborough', or 'Cambrian' train trips are purchased on the basis that the return trip must take place on the same day and on the same trip. The 'Jacobite' will occasionally operate a second trip during the same day. Your return ticket will only be valid for the same trip, i.e. if you have purchased a ticket for a departure time of 10:20 from Fort William the return trip will leave Mallaig at 14:10. For the avoidance of doubt, each ticket purchased for the 'Jacobite' trip clearly states your departure time and your return departure time on the ticket. For any queries regarding your departure times please contact the booking help line.
All bookings are subject to the Terms and Conditions of West Coast Railways.
You are strongly advised to read these conditions, which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations, as well as loss or damage to, any personal property you may bring with you on a booked trip.
If you cannot produce a valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare.
Issue of Tickets
With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.
When we have confirmed your booking by e-mail to your registered e-mail address, this confirmation will also be used as your tickets on the day of travel.
Cancellations & Refunds
Whilst every effort will be made to operate this service as advertised, West Coast Railways reserves the right to cancel or alter the service, without notice, in accordance with their Terms and Conditions. West Coast Railways also reserves the right to use diesel traction in the event of high fire risk or steam locomotive failure. Only West Coast Railways tickets are valid on this service. Please note : The return ticket price advertised is for outward & return journeys made on the same day. In the unlikely event of a trip being cancelled by West Coast Railways all monies will be refunded but no other liability shall be incurred.
Any refunds or replacement tickets offered will depend on the type of ticket and conditions applicable to it and will be to the maximum value of the individual ticket purchased.
If any trip cannot run for whatever reason, every effort will be made to advise passengers prior and a notice will be posted on the website, time allowing. Passengers who have already booked and paid for tickets in advance will receive a full refund or offered alternative trips within one month of cancellation. Any refunds will be made using the method of payment used at the time of booking. Compensation claims for non running trains will not be paid.
Once a booking has been made a 15 administration fee will be applied when an amendment is requested and subsequently made. Please note that a request to change the date of travel will only be accepted if at least 7 days notice is given . No fee will be applied if adding additional seats or a Gift to an existing booking
One day special charters - Payment
For day tours (including Railtours and Spirit of the Lakes tours) full payment by credit/debit card is required when booking Standard and First Class seats. For Pullman Dining a non-refundable, non-transferable deposit of £50 per person can secure your booking with full payment due 28 days prior to travel. For short breaks the same deposit criteria applies however full payment is required no later than 6 weeks prior to departure. If payment is not received by this date we reserve the right to cancel your booking and keep your deposit.
Cancelling Your Booking, Refunds
One day special charters
If you cancel your booking a partial refund will be given dependant on the notice of cancellation:
- 43 days or more prior to travel, 75% refund will be given.
- 31 to 42 days prior to travel, 50% refund will be given.
- Less than 31 days, no refund will be given.
- For one day tours and short breaks (including Railtours and Spirit of the Lakes tours) Dining class Deposits of £50 per person are non-refundable and non-transferable (please see section above for further details).
Jacobite, Scarborough Spa Steam Excursions
If you cancel your booking (of 12 seats or less) a partial refund will be given dependant on the notice of cancellation:
- 14 days or more prior to travel, full refund less £15 will be given.
- 7 days to 13 days prior to travel, full refund less £20 will be given.
- Less than 7 days, no refund will be given.
We may change these terms from time to time; however any changes will not affect existing terms accepted by you when making a reservation or purchase through this website.
Network Rail usually carries out track maintenance and renewal work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings. West Coast Railways will do its utmost to avoid or notify you of any planned delays but is not responsible for delays of this kind and will not offer refunds in the event of unavoidable delays.
The prices quoted on this website are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.
Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.
West Coast Railways reserves the right to refuse access to, or remove from the train, any persons who are considered to be using inappropriate behaviour affecting the safety of the train and its passengers, spoiling the enjoyment of other passengers on the train, or failing to comply with any reasonable requests made by a member of the train staff.
We strongly advise that you purchase travel insurance when booking any UK holiday for your own protection & peace of mind, we are regrettably unable to arrange this for you.
If you have any issues during your journey please bring them to the attention of the Guard so that there is an opportunity to rectify the situation.
It is unreasonable to take no action at the time and subsequently write a letter of complaint to the company.
If the problem is not resolved then please put your complaint in writing to arrive in our office no later than 10 days after your date of travel, alternatively email firstname.lastname@example.org
Your complaint will be acknowledged and you will receive a reply no later than one month later.
Seats are allocated on a first come first serve basis although every effort will be made to honour your voucher on a date of your preference. If this is not possible we will offer you as many other dates as possible. The First Class carriage is limited to 42 seats and as such can on occasions be fully booked weeks in advance. When you receive your voucher through the post a letter will advise the recipient to phone and book their seats as much in advance as possible to avoid disappointment.