Frequently Asked Questions

west coast railtours

Our most frequently asked questions are answered below. Please take the time to read them before contacting our office. If you cannot find the answer to your enquiry here, please use the Contact Us options at the bottom of the page.

What is the difference between First Class and Standard Class?

First Class Seating offers greater comfort than Standard Class. All seats have tables and are considerably wider and more comfortable than Standard Class Seating. First Class carriages also convey less seats than Standard Class carriages so provide a more tranquil experience.

When will I receive my Booking Confirmation?

You will receive a confirmation of your online booking via email, showing either deposit amount paid and subsequent balance owing or balance paid in full. When paying off a balance you will also receive a confirmation email. Please check your junk/spam inbox e-mail folder if you have not received them as occasionally emails can be directed there by your e-mail service provider.

When booking by phone if you provide an email address your booking confirmation will be emailed to you. If you do not provide an email address please request that a copy be posted to you.

When will I receive my seat numbers and tickets?

Seats are allocated once bookings have closed.

All tickets are sent approx 3-5 working days before the date of the tour you have booked. If you have booked by phone or post these are sent by Royal Mail.

If you have placed a booking online then these will be sent to the registered email address which again should reach you around 3-5 working days before the date of your tour. Please check your junk/spam inbox e-mail folder if you have not received them as occasionally tickets can be directed there by your e-mail service provider.

We are unable to send tickets any earlier than one week before the tour as the railway operating authorities do not send us our confirmed schedule for the day until that time.

 

Can I book over the phone?

Our office team will be happy to take your booking on 0844 850 3137 between 10:00 am and 4:00 pm Monday to Friday.

What are the seating arrangements?

In the First Class and Premier Dining carriages there are tables for two and tables for four.
To guarantee “Tables for 2” we charge a supplement of £20 per person on day trips and £50 per person on our longer weekend land cruises.

In standard carriages seats are arranged in bays of four only – usually around a table.

If I book in advance will I be given a fixed/reserved seat?

Yes, all passengers will be reserved a seat when booking in advance. Whilst we are unable to advise you of these at the time of booking, they will be on your ticket when this is sent out to you.

Any bookings for 2 or more passengers will always be allocated seats together.

Are your trains suitable for a wheelchair user?

Due to the age and construction of our trains it is not possible to board whilst seated in a wheelchair, however we will be pleased to convey passengers of limited mobility whenever possible provided they can step onto the train from the platform and move to their reserved seats with the help of an able bodied carer, the wheelchair then being folded by you and stored at the end of the carriage. We request that you inform us of your needs when booking so we can provide appropriate assistance.

We are unable to convey mobility scooters or non-folding wheelchairs due to the age and design of the trains used.

For further information or assistance with this, please contact us on 0844 850 3137 or by email.

Is the train station suitable for a wheelchair user?

Some of the platforms on our tours are much shorter than our train which may necessitate walking through a number of carriages when boarding or alighting, in addition the platforms at some remote stations are rather low or accessible only by a footbridge. These points should be borne in mind for guests who may have mobility issues.

For details of access at the station you are travelling from please check with National Rail Enquiries,
call 03457 48 49 50 or:

I wish to book on-line. How do I pay?

After clicking proceed to payment you will be taken to our secure processing page.

If you would prefer to pay by phone our office team will be happy to take your booking on 0844 850 3137 between 10:00 am and 4:00 pm Monday to Friday or send your booking in by post to us with a cheque or postal order.

I would like seats on a particular side of the train. How can I book this?

Unfortunately we cannot guarantee which side of the carriage your seats will be on, as sometimes the carriages are turned around without notice. Our on board stewarding team will make all efforts on the day should you wish to change your seats if there are free seats available.

What food and drink facilities are there on board?

Our on-train catering team provide a buffet counter service of snacks, hot and cold drinks, and alcoholic beverages  to all our standard and first class passengers to buy on board the train throughout the day.

You are also welcome to bring your own refreshments or indeed a tasty picnic to enjoy as the countryside passes by!

Passengers in Premier Dining will be provided with meals as advertised on individual tours. 

Are there toilet facilities on board?

Yes, there are usually 2 toilets in each carriage on board our trains.

These are located at the carriage ends.

Is Smoking allowed on the train?

In line with UK law Smoking is not permitted on board any part of our trains, this includes the use of E-Cigarettes. This also includes all station platforms in England & Wales and some stations in Scotland.

Can I park my car at the train station?

For details of car parking at the station you are travelling from please check with National Rail Enquiries.

Please check on the National Rail Enquiries website or telephone 03457 48 49 50.

Which platform will the train be on?

Our office will always be happy to help with enquiries regarding platforms.

At large Stations with more than two platforms it is possible that we would not know this information in advance. We would recommend arriving at the station you are travelling from in good time and checking information display screens or asking staff at the station upon arriving there on the day of the trip.

Is the price quoted a return fare?

Yes all fares shown are for outward and return travel.

For Part Fare enquiries please email us. Our telephone booking line are unable to assist with this type of enquiry.

Do I need Travel Insurance?

Travel insurance can give piece of mind in the event of the unexpected occurring.

West Coast Railways recommend ABTASure Travel Insurance. Low cost insurance cover for day trips can be obtained as well as cover for holidays of longer duration.

I have another question which is not answered here!

Please make sure to check the “Our Trains”, How To Book and Booking Conditions” sections of our website. Most of our frequently asked questions have already been answered on these pages.

I Still Have A Question!

Please click the relevant link below to contact us. Please note that while we endeavour to respond to all emails within 1 working day, it can take up-to 3 working days during busy periods.

Booking Department

For enquiries regarding existing bookings (including online bookings) or to cancel a booking.

Our tour availability is updated daily on our website and this is the most accurate information we have.

Bookings should be placed on our website, by post, or by phone through our booking line. Please note, we do not accept bookings by email.

Press & Media Enquiries

For press, advertising and publicity enquiries.

General Enquiries

For general enquiries, comments, to update your records on our mailing list, or for charter enquiries.